سياسة الاسترجاع

Exchanges and Refunds in Egypt

You may inspect the package before accepting it from the courier.

If there’s an issue with the size or fit, or if you choose not to receive the order for any reason, you can return it to the courier on the spot. A fee of 90 EGP must be paid directly to the courier. 

Please note: Partial deliveries are not accepted. Orders must be delivered in full or returned entirely.

Refunds

• Refunds are valid for 14 days through our stores only.

Exchanges

• Exchanges are valid for 14 days through our stores or online .
• You can exchange both sizes and products.
• Online exchanges are subject to a 100 EGP shipping fee.
• You can request an exchange through our DMs or by filling out the exchange form on our website.
• Exchanged item must be equal or higher in value than the original item.

Store Locations

• Mall of Egypt Gate G2       
  

 

Exchanges and Refunds on international orders

• There are no exchanges or refunds on international orders.